Policies & Procedures

About Dyed to Order Yarns

Dyed to Order yarns are yarn that is not dyed until an order is placed. While all of my dyed to order yarns state to allow two to four weeks for processing, actual processing may be sooner. Please note that under normal circumstances I will create a shipping label within 48 hours of your order being submitted. However, your Dyed to Order yarns may still take up to four weeks for processing. 

Can I place a Custom Order?

Absolutely! If you are looking for something  custom dyed please feel free to email me at angela@humbleacresyarn.com

Return Policy

I accept returns on Dyed to Order Yarns and Ready to Ship Yarns. Yarn must be returned in unaltered condition. Yarn that has been caked or re skeined will not be accepted. Returns must be coordinated with me within 72 hours of receipt. Custom orders, spinning fiber, and bath and body products cannot be returned. Buyer is responsible for return shipping cost.

Please note that I am not responsible for lost, damaged or non deliverable packages.

I am a Yarn Shop. Do you offer your yarn at wholesale?

I sure do! Please email me the name of your shop and EIN for verification purposes and I will contact you with my wholesale prices.

I am a designer. Do you have a designer discount?

I do not have a special offer just for designers under most circumstance. However, I do offer fantastic discounts during my Friday live show. If you would like to discuss other options please feel free to email me.

FAQs

"I have never used hand dyed yarn before. Is there anything I need to know before I purchase?"

There are many things that you should take into consideration before you purchase. The most important in my opinion is knowing that each hank of yarn is unique. EVEN IN THE SAME DYE LOT. I take great care to make sure large quantity orders are dyed in the same dye lot to reduce variation between skeins. However, if you do need more for the same project at a later date please understand that your second batch many not match your first.

Another thing to note about hand dyed yarn is it is hand dyed, not machine dyed.   While the dyes used are professional grade they will breakdown over time if they are washed with harsh detergents and hot water. I always recommend gentle or hand wash in cold water to preserve not only the vibrant colors, but also your lovely hand made garment.

Finally, know that I am readily available to answer your questions about hand dyed yarns. Please feel free to message me or you can also join my Facebook group to learn even more!


"I placed my order on Friday and received a tracking number, but the tracking hasn't changed status and it is now Wednesday."

   If your order contained any Dyed to Order yarns I require two to four weeks to process those orders. If your order shows a postal scan, but has not moved in several days please contact me immediately as it may have been lost or misplaced by the postal service.